BWC Plans to Upgrade its Claims and Policy Management Systems Nov. 10-14

The Ohio Bureau of Workers’ Compensation (BWC) will be transitioning its claims and policy management systems to a new system during Veterans’ Day weekend, Nov. 10-14. The majority of the shutdown will occur during this three-day holiday weekend to help minimize the impact on BWC customers and partners.

On Thursday afternoon, Nov. 10, many BWC systems will be unavailable, such as web and call center services. The outage will be reported through a recorded message on the BWC’s toll-free call center phone line beginning at 2:30 pm. During the shutdown, a static page of information will also be displayed on the BWC website,, including an explanation of the outage as well as information concerning First Report of Injury, Occupational Disease or Death filing and any claims-related business.

If providers need information that BWC can’t provide during this shutdown, they are encouraged to seek assistance from the managed care organizations associated with the specific claims in question.

BWC anticipates that normal operations will resume on Tuesday, Nov. 15; however, the service may be slower than usual as they complete the transition to the new system. The timing of bill payments for providers should not be impacted by the update.

The Pollen Line is now closed. See you in the spring!

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